UKERC EDC: ETI

Citation	Cook, P. and Lake, D. Building Supply Chain for Mass Refurbishment of Houses: Customer Segmentation - Draft Supply Chain Design (WP4 D2) Draft Supply Chain Scenarios, ETI, 2013. https://doi.org/10.5286/UKERC.EDC.000222. Cite this using DataCite
Author(s)	Cook, P. and Lake, D.
Project partner(s)	BRE, EDF, Peabody, PRP, Total Flow, UCL, Wates
Publisher	ETI
DOI	https://doi.org/10.5286/UKERC.EDC.000222
Download	BLD_BU1001_48.pdf
Abstract	This project looked at designing a supply chain solution to improve the energy efficiency of the vast majority of the 26 million UK homes which will still be in use by 2050.It looked to identify ways in which the refurbishment and retrofitting of existing residential properties can be accelerated by industrialising the processes of design, supply and implementation, while stimulating demand from householders by exploiting additional opportunities that come with extensive building refurbishment.The project developed a top-to-bottom process, using a method of analysing the most cost-effective package of measures suitable for a particular property, through to how these will be installed with the minimum disruption to the householder. This includes identifying the skills required of the people on the ground as well as the optimum material distribution networks to supply them with exactly what is required and when. This report is part of WP4.2. It presents the development of the framework of an adaptable and scalable supply chain to meet customers’ requirements for whole house retrofit for improved thermal efficiency. The findings to date are derived from workshops held with members of the retrofit industry; in addition to WP4 they also feed into the design interventions developed in WP3. Subsequent work in WP4 will focus on the creation of a supply chain to deliver the detailed design solutions emerging from WP3. This deliverable is number 3 of 8 in Work Package 4. The report reveals the results of a detailed evaluation of supply chain processes (survey, installation and through life) and develops hypotheses for the systems and commercial structures, which could deliver whole house refurbishment on a mass scale. The evaluation methodology is presented and a preferred supply chain model identified. The conclusions presented within this deliverable will be tested and refined with stakeholders from across industry and government. The updated hypotheses will then provide the foundation for a comprehensive change management plan to be developed in subsequent deliverables. This report has appendices which are available as separate documents: Appendix 1-Survey Process Map Appendix 2-Extenal Wall Process Map Appendix 3-Internal Wall Timings (not available) Appendix 4 - FMEA workshop summary results Survey Process Installation Process Appendix 5 – Workshop presentations and attendance Attendees (not available) 9th June 12th July 7th September 8th September 13th September
Associated Project(s)	ETI-BU1001: Building Supply Chain for Mass Refurbishment of Houses
Associated Dataset(s)	No associated datasets
Associated Publication(s)	Building Supply Chain for Mass Refurbishment of Houses : Impact of Thermal Efficiency (WP2 D2) - Initial costing methodology in the ETI thermal efficiency model Building Supply Chain for Mass Refurbishment of Houses : Impact of Thermal Efficiency (WP2 D2) - Refined costing methodology in the ETI thermal efficiency model Building Supply Chain for Mass Refurbishment of Houses : Impact of Thermal Efficiency (WP2 D2) - Stock archetypes in the UK. Tabulations for the specification of refurbishement solutions. Building Supply Chain for Mass Refurbishment of Houses : Impact of Thermal Efficiency - Local Area Mapping (WP2 D6) Building Supply Chain for Mass Refurbishment of Houses : Sustainable Supply Chain - Change management roadmap (WP4 D5) Building Supply Chain for Mass Refurbishment of Houses : Mass implementation (WP3 D4) Single dweling implementation plan Building Supply Chain for Mass Refurbishment of Houses : Mass implementation - DfX Workshop Report Building Supply Chain for Mass Refurbishment of Houses : Mass implementation - Virtual refurbishment report Building Supply Chain for Mass Refurbishment of Houses : Mass implementation plan (WP 3 D4) Building Supply Chain for Mass Refurbishment of Houses : Sustainable Supply - Chain Final summary report (WP4 D8) Building Supply Chain for Mass Refurbishment of Houses : Sustainable Supply Chain - Detailed Supply Chain Workshop - Report (WP4 D5) Building Supply Chain for Mass Refurbishment of Houses : Sustainable Supply Chain - Detailed Supply Chain Workshop - Report (WP4 D4) Executive Summary Building Supply Chain for Mass Refurbishment of Houses : Thermal Performance (WP1 D4) - Testing of the ETI thermal efficiency core model Building Supply Chain for Mass Refurbishment of Houses : Thermal Performance - Determining an energy modelling methodology to be used in the ETI Thermal Efficiency Project (WP1) Building Supply Chain for Mass Refurbishment of Houses ;Sustainable Supply - Existing Supply Chain Review (WP4 D1) Building Supply Chain for Mass Refurbishment of Houses: Customer Value - Customer Engagement Exercise 1 (WP5 D3) Building Supply Chain for Mass Refurbishment of Houses: Customer Value - Customer Engagement Exercise 2 (WP5 D3) Building Supply Chain for Mass Refurbishment of Houses: Customer Value - Customer Engagement Exercise 2 (WP5 D3) - Appendices Building Supply Chain for Mass Refurbishment of Houses: Customer Value - Defining the Customer Building Supply Chain for Mass Refurbishment of Houses: Customer Value - Methodology (WP5 D2) - Report Building Supply Chain for Mass Refurbishment of Houses: Customer Value - Synthesis Report (WP5 D5) Building Supply Chain for Mass Refurbishment of Houses: Customer Value - Synthesis Report (WP5 D5) - Appendix: Customer Survey Analysis Building Supply Chain for Mass Refurbishment of Houses: Customer Value - Synthesis Report - Executive summary (WP5 D5) Building Supply Chain for Mass Refurbishment of Houses: Customer Value -Methodology (WP5 D2) - Executive Summary Building Supply Chain for Mass Refurbishment of Houses: Impact of Thermal Efficiency (WP2 D1) - Initial Classification of Housing Stock Ttypes Building Supply Chain for Mass Refurbishment of Houses: Impact of Thermal Efficiency (WP2 D2) - Final costing methodology used in the ETI-TE model Building Supply Chain for Mass Refurbishment of Houses: Sustainable Supply Chain - Change Management Roadmap Report (WP4 D5) - Executive Summary Building Supply Chain for Mass Refurbishment of Houses: Customer Segmentation - Draft Supply Chain Design (WP4 D2) Building Supply Chain for Mass Refurbishment of Houses: Customer Segmentation - Draft Supply Chain Design (WP4 D2) Draft Supply Chain Scenarios Appendix 1: Survey Process Map Building Supply Chain for Mass Refurbishment of Houses: Customer Segmentation - Draft Supply Chain Design (WP4 D2) Draft Supply Chain Scenarios Appendix 2: External Wall Process Map Building Supply Chain for Mass Refurbishment of Houses: Customer Segmentation - Draft Supply Chain Design (WP4 D2) Draft Supply Chain Scenarios Appendix 4.1: FMEA Workshop Summary Results - Installation Process Building Supply Chain for Mass Refurbishment of Houses: Customer Segmentation - Draft Supply Chain Design (WP4 D2) Draft Supply Chain Scenarios Appendix 4.1: FMEA Workshop Summary Results - Survey Process Building Supply Chain for Mass Refurbishment of Houses: Customer Segmentation - Draft Supply Chain Design (WP4 D2) Draft Supply Chain Scenarios Appendix 5.1: Workshop Presentation 9th June 2011 : Whole House Retrofit For Thermal Efficiency - “The European Experience” Building Supply Chain for Mass Refurbishment of Houses: Customer Segmentation - Draft Supply Chain Design (WP4 D2) Draft Supply Chain Scenarios Appendix 5.1: Workshop Presentation 9th June 2011 : Whole House Retrofit For Thermal Efficiency - “The Survey” Building Supply Chain for Mass Refurbishment of Houses: Customer Segmentation - Draft Supply Chain Design (WP4 D2) Draft Supply Chain Scenarios Appendix 5.4: Workshop Presentation 7th September 2011 : Whole House Retrofit For Thermal Efficiency - “Survey Process” Building Supply Chain for Mass Refurbishment of Houses: Customer Segmentation - Draft Supply Chain Design (WP4 D2) Draft Supply Chain Scenarios Appendix 5.5: Workshop Presentation 8th September 2011 : Whole House Retrofit For Thermal Efficiency - “Installation Process” Building Supply Chain for Mass Refurbishment of Houses: Customer Segmentation - Draft Supply Chain Design (WP4 D2) Draft Supply Chain Scenarios Appendix 5.6: Workshop Presentation 13th September 2011 : Whole House Retrofit For Thermal Efficiency - “Costing Workshop” Building Supply Chain for Mass Refurbishment of Houses: Customer Segmentation - Draft Supply Chain Design (WP4 D2) Executive Summary Building Supply Chain for Mass Refurbishment of Houses: Mass Implementation - Technical solutions report (WP3 D3) Building Supply Chain for Mass Refurbishment of Houses: Mass Implementation -Retrofit and refurbishment case studies (WP3 D2) Building Supply Chain for Mass Refurbishment of Houses: Mass Implementation -Whole house solutions report (WP3 D3) Building Supply Chain for Mass Refurbishment of Houses: Mass Implementation Synthesis report (WP3 D7) Building Supply Chain for Mass Refurbishment of Houses: Policy & Regulation: Benchmarking and Gap Analysis (WP6 D1) Building Supply Chain for Mass Refurbishment of Houses: Policy & Regulation: Health and safety approach from generic to site specific (WP6 D2) Building Supply Chain for Mass Refurbishment of Houses: Policy & Regulation: Safety Summary and Planning Report (WP6 D4) Building Supply Chain for Mass Refurbishment of Houses: Policy & Regulation: Technology opportunity report (WP6 D3) Building Supply Chain for Mass Refurbishment of Houses: Sustainable Supply Chain - Draft Supply Chain Design (WP4 D2) Appendix 1.8: Transitional Retirees Building Supply Chain for Mass Refurbishment of Houses: Sustainable Supply Chain - Draft Supply Chain Design (WP4 D2) Appendix 1.10: Stretched Pensioners Building Supply Chain for Mass Refurbishment of Houses: Sustainable Supply Chain - Draft Supply Chain Design (WP4 D2) Appendix 1.1: Busy Starters Building Supply Chain for Mass Refurbishment of Houses: Sustainable Supply Chain - Draft Supply Chain Design (WP4 D2) Appendix 1.2: Early Enterprisers Building Supply Chain for Mass Refurbishment of Houses: Sustainable Supply Chain - Draft Supply Chain Design (WP4 D2) Appendix 1.3: Greener Graduates Building Supply Chain for Mass Refurbishment of Houses: Sustainable Supply Chain - Draft Supply Chain Design (WP4 D2) Appendix 1.5: Urban Constrained Building Supply Chain for Mass Refurbishment of Houses: Sustainable Supply Chain - Draft Supply Chain Design (WP4 D2) Appendix 1.6: Successful Ruralites Building Supply Chain for Mass Refurbishment of Houses: Sustainable Supply Chain - Draft Supply Chain Design (WP4 D2) Appendix 1.7: Unconvinced Dependent Building Supply Chain for Mass Refurbishment of Houses: Sustainable Supply Chain - Draft Supply Chain Design (WP4 D2) Appendix 1.9: Elderly Established Building Supply Chain for Mass Refurbishment of Houses: Sustainable Supply Chain - Target supply chain scenarios (WP4 D4) Building Supply Chain for Mass Refurbishment of Houses: Sustainable Supply Chain - Target supply chain scenarios (WP4 D4) Appendix A - Estimate of Product Volumes Building Supply Chain for Mass Refurbishment of Houses: Sustainable Supply Chain - Target supply chain scenarios (WP4 D4) Appendix B.1 - Installation Programme Pre 1919 Detached Building Supply Chain for Mass Refurbishment of Houses: Sustainable Supply Chain - Target supply chain scenarios (WP4 D4) Appendix B.2 - Installation Programme Pre 1919 Mid Terrace Building Supply Chain for Mass Refurbishment of Houses: Sustainable Supply Chain - Target supply chain scenarios (WP4 D4) Appendix B.3 - Installation Programme 1919-1944 Semi Building Supply Chain for Mass Refurbishment of Houses: Sustainable Supply Chain - Target supply chain scenarios (WP4 D4) Appendix B.4 - Installation Programme 1945-1965 Semi Building Supply Chain for Mass Refurbishment of Houses: Sustainable Supply Chain - Target supply chain scenarios (WP4 D4) Appendix B.5 - Installation Programme 1965-1980 Bungalow Building Supply Chain for Mass Refurbishment of Houses: Sustainable Supply Chain - Target supply chain scenarios (WP4 D4) Appendix B.6 - Installation Programme 1965-1980 Detached Building Supply Chain for Mass Refurbishment of Houses: Sustainable Supply Chain - Target supply chain scenarios (WP4 D4) Appendix B.7 - Installation Programme 1965-1980 Purpose Built Low Rise Flat Building Supply Chain for Mass Refurbishment of Houses: Sustainable Supply Chain - Target supply chain scenarios (WP4 D4) Appendix B.8 - Installation Programme 1980 Detached Building Supply Chain for Mass Refurbishment of Houses: Sustainable Supply Chain - Target supply chain scenarios (WP4 D4) Appendix C - Stakeholder Interviews

Building Supply Chain for Mass Refurbishment of Houses: Customer Segmentation - Draft Supply Chain Design (WP4 D2) Draft Supply Chain Scenarios