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WP1 Consumer Insights - Consumer Insights Toolkit


Citation Energy Systems Catapult WP1 Consumer Insights - Consumer Insights Toolkit, ETI, 2017. https://doi.org/10.5286/UKERC.EDC.000852.
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Author(s) Energy Systems Catapult
Project partner(s) Energy Systems Catapult Limited, Loughborough University, Bonamy Finch
Publisher ETI
DOI https://doi.org/10.5286/UKERC.EDC.000852
Download SSH_SS9004_1.pdf document type
Abstract This project is part of the “Smart Systems and Heat” Phase 1 Business Model Development Project.  It will provide insights into consumer behaviour relating to heat decisions. The project will be made up of four small pieces of consultancy work looking at specific issues:
  • Consumer Response & Behavious Analysis
  • Literature Review Personality and Risky Heat Decisions
  • Household Heating Design Aids
  • Segmentation Analysis
This report is a toolkit of visual aids designed to help inform the design of products services and polices so they can successfully decarbonise heating in the UK. Among other things the toolkit includes household, building and heating systems icons and physical flash cards that enables engineers, policy and decision makers to think through the consumers’ perspective when designing a heating system or heating policy.
Associated Project(s) ETI-SS9004: Smart Systems and Heat (SSH) Programme - Consumer Insights
Associated Dataset(s) No associated datasets
Associated Publication(s)

Decarbonising energy with higher levels of customer service - Presentation

ETI Insights Report - Smart Systems and Heat - Consumer challenges for low carbon heat

ETI Insights Report - Smart Systems and Heat - Decarbonising Heat for UK Homes

Infographic - Consumer Insights

List of projects for the ETI Smart Systems and Heat (SSH) Programme

SSH Stagegate 1 - Review of International Smart Systems and Heat Initiatives - Final Report

WP1 Consumer Insights: A Segmentation Analysis of Households’ Reasons for Changing their Heating

WP1 Consumer Insights - A Segmentation Analysis of Households’ Reasons for Changing their Heating Systems

WP1 Consumer Insights - Behavioural underpinnings of Energy purchase, use & upgrade - Literature Review

WP1 Consumer Insights: Exploratory Data Analysis for ETI

WP1 Consumer Insights - Household Heating Design Aids - Visual Toolkit

WP1 Consumer Insights: Literature Review Personality and Risky Heat Decisions - Behavioural underpinnings of Energy purchase, use & upgrade