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Decarbonising energy with higher levels of customer service - Presentation


Citation Haslett, A. Decarbonising energy with higher levels of customer service - Presentation, ETI, 2017. https://doi.org/10.5286/UKERC.EDC.000615.
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Author(s) Haslett, A.
Project partner(s) ETI
Publisher ETI
DOI https://doi.org/10.5286/UKERC.EDC.000615
Download AH_Utility-Week-Conf_May-2017.pdf document type
Abstract ETI’s Strategy Manager Andrew Haslett presented “Decarbonising energy with higher levels of customer service” in a session titled “Meeting the expectation of the connected customer” at Utility Week Live

The presentation covers
  • Services to domestic, commercial and industrial users
  • Heat demand is highly variable (2010)
  • 2030 generating mix?
  • Multiple competing options
  • Intertwined opportunities
  • Complex socio-technical system
  • Consumer satisfaction - machine learning
Associated Project(s) ETI-SS9004: Smart Systems and Heat (SSH) Programme - Consumer Insights
Associated Dataset(s) No associated datasets
Associated Publication(s)

ETI Insights Report - Smart Systems and Heat - Consumer challenges for low carbon heat

ETI Insights Report - Smart Systems and Heat - Decarbonising Heat for UK Homes

Infographic - Consumer Insights

List of projects for the ETI Smart Systems and Heat (SSH) Programme

SSH Stagegate 1 - Review of International Smart Systems and Heat Initiatives - Final Report

WP1 Consumer Insights: A Segmentation Analysis of Households’ Reasons for Changing their Heating

WP1 Consumer Insights - A Segmentation Analysis of Households’ Reasons for Changing their Heating Systems

WP1 Consumer Insights - Behavioural underpinnings of Energy purchase, use & upgrade - Literature Review

WP1 Consumer Insights - Consumer Insights Toolkit

WP1 Consumer Insights: Exploratory Data Analysis for ETI

WP1 Consumer Insights - Household Heating Design Aids - Visual Toolkit

WP1 Consumer Insights: Literature Review Personality and Risky Heat Decisions - Behavioural underpinnings of Energy purchase, use & upgrade