||Junemann, S., Raslan, R., Burrows, K. and Davies, P. Building Supply Chain for Mass Refurbishment of Houses: Customer Value - Customer Engagement Exercise 2 (WP5 D3), ETI, 2013. https://doi.org/10.5286/UKERC.EDC.000192. Cite this using DataCite
||This project looked at designing a supply chain solution to improve the energy efficiency of the vast majority of the 26 million UK homes which will still be in use by 2050.It looked to identify ways in which the refurbishment and retrofitting of existing residential properties can be accelerated by industrialising the processes of design, supply and implementation, while stimulating demand from householders by exploiting additional opportunities that come with extensive building refurbishment.The project developed a top-to-bottom process, using a method of analysing the most cost-effective package of measures suitable for a particular property, through to how these will be installed with the minimum disruption to the householder. This includes identifying the skills required of the people on the ground as well as the optimum material distribution networks to supply them with exactly what is required and when
This deliverable is number 4 of 5 in Work Package 5. The aim of work package 5 is to ensure that any mass scale retrofit mechanism designed by the consortium addresses the key needs of the end customer, the building occupant. This deliverable is the second of 2 customer engagement exercises and provides a summary of
This revealed that cost is the primary issues when people consider whether to adopt retrofit; an upper limit of £10k seems to exist above which potential customers will not be interested.
- 15 one to one interviews,
- 10 focus groups and
- a survey of 20,000 people (932 responses) carried out by the consortium.
The work also allowed 4 consumer segments to be identified with whom a successful retrofit engagement is most likely; this information has been shared with the teams working on Work Packages 3 and 4 to allow suitable retrofit packages and associated delivery mechanisms to be developed
A separate document is available containing appendices A to H of this document.